Frequently Asked Questions (FAQ)

We offer a wide range of gemstones, including diamonds, rubies, sapphires, emeralds, and various semi-precious stones like amethyst, garnet, and turquoise.

Our inventory includes both natural and lab-created gemstones. Each product description specifies whether the stone is natural or synthetic.

Yes, we offer certificates of authenticity from reputable gemological laboratories for select gemstones upon request or as specified in the product details.

We offer various shipping options, including standard, expedited, and international shipping. Delivery times vary based on the shipping method and destination, typically ranging from 1-7 business days domestically and longer for international orders.

Yes, we have a return policy allowing returns within a specified period after delivery. Please refer to our Return Policy page for detailed information on eligibility and procedures.

We prioritize ethical sourcing and work with suppliers who adhere to ethical and responsible mining practices to ensure the ethical origin of our gemstones.

We provide care instructions for each gemstone to help maintain its beauty. Generally, gentle cleaning with mild soap and a soft brush is recommended, along with avoiding exposure to harsh chemicals.

Yes, we offer custom jewelry services. Contact our customer service to discuss your requirements and design preferences for a personalized piece.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

We ship to many countries globally. However, there might be certain restrictions or limitations for shipping to specific regions due to legal regulations or courier constraints.

Yes, we provide international shipping to various countries worldwide.

We offer different international shipping methods such as standard international shipping, express shipping, and sometimes specific couriers based on the destination.

International shipping times vary based on the destination country and chosen shipping method. Typically, it can range from 7 to 21 business days.

Yes, we provide tracking information for international orders. Once your order is shipped, you will receive a tracking number to monitor the shipment’s progress.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Customers are responsible for these charges.

Yes, we provide shipping services within our country of operation

  1. We offer various shipping options, including standard shipping, expedited shipping for faster delivery, and sometimes same-day or next-day delivery based on location and availability.

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Domestic shipping times typically range from 1 to 7 business days, depending on the shipping method selected and the distance between our location and the destination.

Our standard shipping rates apply for domestic orders. However, expedited shipping or special delivery services may incur additional charges.

Yes, we provide tracking information for domestic orders. Upon shipment, you will receive a tracking number to monitor the status and expected delivery of your package.